Tally Save FAQ
Learn how to get started and how Tally Save works.
Do I qualify for Tally Save?
Tally Save is available to residents of most U.S. states, and we’re working to soon be available in all 50 states. The app isn’t available in U.S. territories yet. You must be at least 18 years old to qualify in most states (19 years old in Alabama and Nebraska; 21 years old in Mississippi).
Do I need a bank account to use Tally Save?
Yes. You need a checking account with a financial institution in the U.S. that can be connected to your Tally Save account.
Does Tally Save support my bank?
Tally Save currently supports more than 2,400 banks and credit unions in the U.S., and we’re working on supporting more in the coming months. To see if your bank is supported, download the app for free and sign up to see if your bank is available.
Does Tally Save work on both iOS and Android?
Yes. Tally Save is currently available on iOS in the App Store. The Android version will soon be available in the Google Play Store, and you can join the waitlist here.
Using Tally Save
How does Tally Save work?
Tally Save helps you save money automatically and rewards you every step along the way. You choose how much money you want to set aside every week, and Tally Save does it for you.
How much money do I set aside every week?
You can start with as little as $5 a week. You choose how much you want to set aside, and Tally Save auto-deposits the money from your connected bank account to your Tally Save account.
Can I change how much money I'm setting aside every week?
Yes. You can change your auto-deposit amount whenever you like. Go to the Account tab, tap on “Tally Save account” and tap on “Setting aside” to change your auto-deposit settings.
When is money withdrawn from my bank account?
Any day, Monday through Friday. You choose which day is best for you. You’ll get an email reminder one (1) business day before. If your chosen auto-deposit day falls on a holiday, your money will be withdrawn the next business day
Can I change which day money is withdrawn from my bank account?
Yes. You can change your auto-deposit date whenever you like. Go to the Account tab, tap on “Tally Save account” and tap on “Setting aside” to change your auto-deposit settings.
Can I cancel an auto-deposit to Tally Save?
Yes. You’ll get an email reminder one (1) business day before money is withdrawn from your connected bank account. If you want to cancel an auto-deposit, email email@example.com by noon Eastern (9 a.m. Pacific) on your chosen deposit day.
Where does my money go?
All of the money you set aside is held at an FDIC-insured bank and insured up to $250,000 on a pass-through basis.
What can I do with the money I set aside?
You can choose from two savings goals: Save for a rainy day or save to pay off a credit card. If you choose to save for a rainy day, you decide how to spend the money. If you choose to save to pay off a credit card, Tally Save uses the money you save every month to automatically make an additional payment to your connected credit card.
Will Tally Save make the minimum monthly payment on my credit card?
No. Tally Save makes an additional payment to your connected credit card to help you pay down your balance faster. You’re still responsible for ensuring your minimum monthly payment is covered.
When does Tally Save pay my credit card?
Tally Save sends payments to your connected credit card on the last business day of the month. Card payments are typically reflected within the first two business days of the following month.
How do I connect my bank account to Tally Save?
When you set up your Tally Save account, we ask for credentials to your bank account. You can only connect one (1) bank account to Tally Save at a time.
Can I change my connected bank account?
No. You must use the bank account you connect during the sign-up process.
Can I connect a joint bank account to Tally Save?
Yes. As long as your name is on the account, you can connect it to Tally Save.
How do I connect my credit card to Tally Save?
You can either connect your credit card during the sign-up process or later in the app. Go to the Account tab, tap on “Pay down a credit card” and add your card information.
Can I change my connected credit card?
Yes. However, you can only have one (1) credit card connected to Tally Save at a time. You can change your connected credit card in the Account tab.
What if I don’t know the login information to my online bank account?
You must use your bank’s website or app to reset your password.
What happens if I change the login information to my bank account?
We’ll ask you to reconnect your bank account to Tally Save using your new login information. You can also reconnect your bank account in the Account tab on the home screen.
How do I edit my profile information?
You can edit your profile information, including your password and app PIN, in the Settings tab on the home screen. However, you can’t change the name and email address associated with your Tally Save account.
Can I pause auto-deposits to my Tally Save account?
Yes. You can always take a break from saving. Go to the Account tab, tap on “Tally Save account” and pause your auto-deposit. If you want to cancel an auto-deposit, email firstname.lastname@example.org by noon Eastern (9 a.m. Pacific) on your chosen deposit day.
How long does it take to withdraw money from my Tally Save account?
Money withdrawn from your Tally Save account can take up to three (3) business days to transfer your connected bank account.
What’s the difference between Available Balance and Pending Balance?
Because auto-deposits can take up to three (3) business days to complete, the money isn't available for withdrawal until the auto-deposit is complete. Your Pending Balance may reflect money that's still in transmission, while your Available Balance reflects money that's available for withdrawal.
Will I earn interest on the money in my Tally Save account?
No. You won't earn interest on the money in your Tally Save account.
What happens if I overdraft my bank account?
You’ll get an email reminder one (1) business day before your auto-deposit. If there are insufficient funds in your connected bank account, your bank may charge you a Non-Sufficient Funds (NSF) fee. If Tally detects that you received an NSF fee, we will pause your auto-deposits.
Security and Privacy
Why do I have to verify my account?
We may ask you to verify your Tally Save account with the email address associated with your account or the phone number associated with the app. This helps prevent your account from unauthorized access.
Is Tally Save a bank?
No. Tally Save is not a bank. The money in your Tally Save account is held with a partner bank in an FDIC-insured account and insured on a pass-through basis.
Is Tally Save safe?
Yes. Tally Save uses top-notch security measures. Your money is stored at an FDIC-insured bank and insured on a pass-through basis. Tally Save uses 256-bit encryption to keep your data safe and SSL for secure transmission of your data. Your personal information is anonymized, encrypted and securely stored.
Points and Rewards
How do I earn points?
You get points for nearly everything you do in the Tally Save app, like creating your account and setting aside money weekly. Check the Earn Points tab in the app for a complete list of ways.
What can I do with my points?
You can redeem your points for gift cards or use them to donate to a cause.
What gift cards can I get?
Check the Rewards tab for the complete list of gift cards available in Tally Save.
What causes can I donate to?
Tally Save partners with charity: water, a nonprofit that brings clean and safe drinking water to people in developing countries. Learn more about charity: water here.