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Whether you’re new or already a member, learn more about how to get the most out of using Tally.

We’ve put together a list of Frequently Asked Questions around opening a Tally account, how our credit line works, our late fee protection, how we help you pay off your credit card balance, and everything in between. Browse the topics below for fast answers now.

The Basics

What is Tally?

Tally is a credit card payoff app that helps you get debt-free for good. You can use Tally with or without our credit line. Tally’s low-interest credit line has helped thousands of people consolidate credit card payments into one single bill and save millions on interest and late fees along the way.

What are Tally’s different membership levels?

Tally

Everyone on our platform gets access to our debt payoff and planning features with their Tally membership. Link your cards and Tally will help you pay them off in the smartest way for you. We'll set up automatic payments and payment reminders to help you reach your debt-free goals. Note: the $4.99 membership is only available for iOS users at the moment.

Tally+

If you qualify for and accept your Tally credit line, then you have a Tally+ membership. This means that you get all the benefits of our core Tally membership, plus you have access to our low-interest credit line to pay off your cards. Tally+ members can choose which cards they want to link to their credit line.

Tally+ Express

For steeper discounts and access to a larger credit line, you can choose Tally+ Express membership. With Express, you get discount credits applied to your Tally principal balance each month. After 12 months of consecutive credits, your effective APR gets lowered by an average of 4%! To maintain your Express discount, members need to pay at least the minimum on time.

Does signing up for Tally impact my credit score?

The credit check we perform to determine your eligibility has no impact on your credit score. In fact, we've heard from many members with a credit line that using Tally actually helped them improve their credit score factors overall. If you choose to activate your line of credit, we may report it to the credit bureaus. Once reported, your Tally account will be classified as a line of credit and not as a highly utilized credit card. If your Tally account becomes delinquent, our team is required to report the past due amount and its severity to the credit bureaus.

How do I get a Tally credit line?

When you sign up for Tally, we’ll automatically see if you’re qualified for a credit line (our credit check won't impact your credit score). If you’re qualified, you’ll see your credit limit and APR options right away. If you’re not yet qualified, you can still use the Tally card payoff app.

I wasn’t approved for a line of credit. Can I get one in the future?

As you continue to use the Tally payoff app, we may check for your eligibility and let you know if you’ve unlocked a credit line.

Can I try Tally without a credit line, even if I was approved?

To use Tally without a credit line, you can accept the offer and then let us know immediately that you would not like us to make any payments on your cards. If you change your mind and want to activate your credit line, select the card you want to pay off in the app, go to the Settings screen and turn on ‘Tally Pays’. Tally will then start to pay this card for you with your credit line.

In which states is Tally available?

Tally and Tally + are currently available in the following states: Arizona, Arkansas, California, Colorado, Connecticut, Washington DC, Florida, Georgia, Illinois, Idaho, Iowa, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Mexico, New Jersey, New York, Ohio, Oregon, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Washington, and Wisconsin. Tally+ Express is currently available in Colorado, Idaho, Indiana, Iowa, New Mexico, Oregon, Utah, and Washington. We are working on adding more states in the future.

Can I switch membership levels?

If you qualify for our credit line, you can choose between the Tally+ and Tally+ Express membership levels. With Express, you get more discounts and a larger credit line for an annual membership fee that is renewed each year. If you initially don’t qualify for a credit line, you become a core Tally member and get access to all our card payoff features. As you continue to use the Tally payoff app, we may check for your eligibility and let you know if you’ve unlocked a credit line.

How is Tally different from a personal loan or a credit card?

Tally offers a lower-interest, revolving credit line that’s especially for paying down your credit cards. Tally does the hard work for you and automates payments to your cards when we detect that we can save you money on interest or protect you from late fees. As you repay Tally, we can reuse your open availability to continue to pay down your cards again. Unlike a credit card, Tally is optimized to save you money on interest and late fees. And unlike a personal loan, Tally lets you use the credit line again and again, without having to reapply.

Is Tally a debt consolidator?

No — Tally is not a debt consolidation company that takes over your credit card accounts and contacts your creditors. However, Tally's credit line can help you pay off your credit card debt in a lump sum and consolidate your monthly credit card bills for you. With Tally, you control when you want to close your cards. We can help you manage the payments and lower your APRs to save you money.

What if I am disputing a charge with a merchant or my card issuer?

If you think there’s an error with your card statements or if you are actively disputing a charge, please set this card to 'You Pay' and toggle off Late Fee Protection until your balance has been resolved. You can adjust the payment preferences in the 'Cards' tab by clicking on your card and selecting 'Settings' in the top right-hand corner. If an incorrect payment was sent today to your card, please contact us at (866) 50-TALLY or support@meettally.com.

How do I change my Tally password?

Change your password by logging into the app and selecting your ‘Account’ tab. Tap ‘Settings’ and then tap ‘Change Password.’ Forgot your password? Select ‘Forgot Password’ when you sign in. After you enter your email, you'll get instructions on how to reset it.

If I've changed the username and/or password on my credit card or bank account, how do I update Tally?

Great question! It's important to keep your card information accurate so that Tally works properly. Open the app and tap the 'Cards' tab. Find the card that needs relinking and tap 'Relink card.' If you have any problems, let us know at (866) 50-TALLY or support@meettally.com.

What are Tally’s contact numbers?

If you have a question for us, please don’t hesitate to contact us at (866) 50-TALLY or support@meettally.com. Tally may also use any of the following numbers to get in touch with you: (866) 508-2559; (415) 510-2552; (323) 329-5668; (917) 410-2884; (305) 676-6552; (832) 509-3228.

How do I change my contact information?

We'd be happy to help update this information for you. Please contact us at (866) 50-TALLY or support@meettally.com.

How do I add, change, or remove a credit card?

It's easy to add, remove or change your cards in the app. To add a card, tap the 'Cards' tab and click on the '+' in the top right-hand corner. To remove a card, tap on the card you want to remove. On this page, tap on 'Settings' in the top right-hand corner. Tap on 'Remove card.' If you need to adjust the APR for your card, please contact us at (866) 50-TALLY or support@meettally.com and we'd be happy to update this for you.

Tally Membership

What’s included with a Tally membership?

With Tally membership, you get access to our debt payoff and planning features. Link your cards and Tally will help you pay them off in the smartest way for you. We'll set up automatic payments and payment reminders to help you reach your debt-free goals.

How much does Tally cost?

Your first month of Tally is on us. Then, there is a monthly $4.99 membership fee.

What is the benefit of using Tally without a line of credit?

Although we weren't able to match you with an offer for a line of credit, you'll still be able to take advantage of the Tally app. You can use the app to see all of your cards in one place, connect a checking account, and make one-time and recurring payments to your cards — directly from the Tally app. We're actively working on adding additional features to the app aimed at helping you tackle credit card debt. Note: the $4.99 membership is only available for iOS users at the moment.

How do I choose or change my payoff strategy?

Tally members without the line of credit can choose a card payoff strategy that's best for them. You can change this option anytime.

Snowball: We'll help you pay off the smallest amounts first to knock-out cards faster. We suggest this option if you feel stressed by the number of cards you have and don't want to be tempted to use them.

Avalanche: We'll help you pay off the highest APR cards first to save you more on interest. We suggest this option if your highest APR cards have a high balance.

Credit Score Factors: We'll help you target the highest utilized cards first to help your credit score factors. This option can help you prioritize both paying off debt and working on your credit score factors.

What is Safe Min Pay?

When you add this feature to any of your cards, Tally will automatically pay your monthly minimum for you unless we see that you don't have enough funds. With Safe Min Pay, you can feel confident that your protecting yourself against late fees and overdraft fees, all at once!

What are Tally Tuesday payments?

Tally Tuesday payments help you get into a weekly habit of paying off your cards. You choose the fixed weekly amount and link your bank — we’ll make sure it gets to the card that makes the most impact to your payoff strategy. These weekly payments can add up quickly to accelerate your progress!

Which credit cards do you currently support?

We currently support most major credit card companies and some store cards. We're actively working on expanding our network to support more cards. To view the bank cards and store cards we support, please visit our Resources section.

Tally+ Membership

What’s included with a Tally+ membership?

If you qualify for and accept your Tally credit line, then you have a Tally+ membership. This means that you get all the benefits of our core Tally membership, plus access to our low-interest credit line to pay off your cards. Tally+ members can choose which cards they want to link to their credit line.

Can I only use my credit line once?

You can actually use your credit line as many times as you need. Unlike a personal loan or term loan, your credit line can be used again and again, as long as there's room. You don't need to reapply to get access. Some members pay off their credit line and choose to keep their Tally account open to have the option of a low-interest credit line if they need it in the future.

How can Tally offer lower APRs?

Like a wholesale retailer (think Costco), Tally looks for low rates and passes the savings onto our members. The more members we have on our platform, the more collective savings we can get!

How are savings estimated?

To calculate your savings we look at: 1) an average-weighted APR based on your initial eligible credit card balances and APRs; 2) an average monthly payment to Tally of 3% of your eligible balances; and 3) an average monthly spend of 0.8% of your eligible credit card balances. We exclude credit cards with APRs lower than the Tally APR, since Tally doesn't make payments to those cards. For the Express member savings estimate, we assume you receive the Express discount every month.

What are the fees for the credit line?

If you qualify for and choose Tally+ membership, there are no annual fees. If you choose our Tally+ Express membership, there's an annual fee that gets you access to a higher credit line along with serious discounts. There are no hidden fees to use Tally. No late fees, no balance transfer fees, no prepayment fees.

How does Tally know how much to pay?

When you link your cards with Tally, we monitor your balances, APRs and due dates for you. We make sure you never miss a payment, and we’ll calculate the smartest way to save you on interest across all your cards.

How does Tally calculate average lifetime savings?

We calculated this average in May 2019 and compared the interest users would pay with and without Tally. We evaluated users with a Tally line of credit between 11/2017 and 02/2019 and assumed they stay Tally users until their Tally and credit card balances are fully repaid. We excluded delinquent users, users who did not use Tally’s line of credit, and credit cards with APRs lower than the Tally APR (since Tally wouldn’t pay those cards, except for late fee protection). For each user, we assumed 1) an average APR weighted by the user’s initial credit card balances and APRs; 2) an average monthly payment based on the user’s payment history while using Tally; and 3) an average monthly credit card spend based on the user’s spend while using Tally.

Can Tally combine all of my payments into one single bill?

With Tally+, you can consolidate your credit card payments into one single bill. Just set all your cards to Tally Pays and we'll pay them for you. You pay Tally back in one bill.

When is my first Tally payment due?

Your first payment is due approximately one month after activating your account. We’ll send you an email two weeks after activation with a link where you can download your statement, which shows you all the activity on your account and the amount due. You can also see all your account activity and statement history in the app. If you’d like to know the exact due date of your first Tally payment, check your welcome email from Tally.

How is my minimum payment calculated?

Your Tally minimum payment is typically around 2-3% of your Tally balance. It can go up or down if your linked card balances go up or down. Here’s how it’s calculated: 1% of your Tally principal balance, plus any minimum payments Tally made to your cards for you, plus your Tally interest, plus any amounts past due. Your minimum payment will be at least $25, unless your balance is below $25. If you choose the Express membership with an annual fee that’s prepaid from your credit line, you’ll also pay back $25 each month (that’s 1/12 of your annual fee).

How does Tally pay my credit cards each month?

Tally monitors the balances, APRs, and due dates on each card you register. Tally’s smart technology will determine which cards to pay first, based on factors such as APRs and utilization. If you have cards with a lower APR than your Tally credit line, only minimum payments will be made to those cards to make sure you won’t be charged late fees. You can toggle off Tally’s Late Fee Protection at any time.

What does it mean if my card is set to 'Tally Pays?'

When you add a new card, we automatically set it to ‘Tally Pays’ if we detect this card is currently accruing interest. Tally manages payments to all your ‘Tally Pays’ cards for you with your line of credit. You receive one bill for all the cards that Tally pays, then repay Tally every month. Even if you’ve used your entire Tally credit line, we'll never charge over-limit fees. You can change these payment preferences anytime by clicking on your card in the ‘Cards’ tab and selecting the ’Settings’ in the top right-hand corner.

What does the 'You Pay' setting mean for my cards and payments?

If a card is set to 'You Pay,' with Late Fee Protection enabled, Tally will still monitor your card and send the minimum due 2-3 days before your due date to protect you from any late fees. You will also have the option to make payments to your card with your checking account in-app. You can change these payment preferences anytime by clicking on your card in the 'Cards' tab and selecting the 'Settings' in the top right-hand corner. Note: A card's payment preference is automatically set to 'You Pay' if we detect this card isn't currently accruing interest at the time that it's added to your account.

What is Tally’s Late Fee Protection?

All registered credit cards will be automatically enrolled in Tally’s Late Fee Protection. A few business days before your due date, Tally scans your cards (even cards set to 'You Pay') to see if you’ve made a payment that satisfies at least the minimum amount due. If Tally hasn’t detected a payment by you, Tally will make the minimum payment on your behalf, using your Tally credit line, to prevent you from being charged a late fee. We ask that you pay us back this minimum amount, plus any interest accrued, by your next Tally due date. You can disable this option at any time by toggling Late Fee Protection off within the 'You Pay' payment preference. Your Tally account must remain in good standing in order to take advantage of our Late Fee Protection, and going over your credit limit may cause you to become temporarily ineligible for our Late Fee Protection until your balance is brought below your credit limit.

How is my interest charge calculated?

Interest accrues daily on the balance that you carry with Tally. We use the Daily Balance Method. First, we calculate your interest charge each day, multiplying your Daily Balance by your Daily Periodic Rate. (Your Daily Periodic Rate is your APR divided by the number of days in the year). Then, we add up all the daily interest charges in your billing cycle to get your total interest charge for the statement period. To calculate your Daily Balance, we take the beginning balance each day, add any new transactions made that day, and subtract any payments or credits made that day. Unlike most credit cards, we don’t compound interest daily. You are only charged interest on what you borrow.

Can I make a payment for above the minimum amount due?

Absolutely! You can make payments to Tally anytime in-app and can pay up to your current Tally balance. You must pay Tally back at least the minimum, but we always recommend more if you’re able to. Paying more than the minimum helps clear up more of your credit line for us to continue making optimized payments to your cards to help you pay down your balances faster.

I already made a payment this month. Why do I still have a minimum amount due?

If you made a payment to Tally before your statement closed, your payment was applied to your principal balance. As long as you still have a balance with Tally, you will always have a minimum amount due after your statement closes. If you would like your payment to satisfy your minimum amount due, we recommend making the payment after you receive your next statement.

Can I schedule a future payment or enroll in automatic payments?

You can make a payment to Tally anytime in-app by accessing your "Account" tab and selecting "Pay Tally". If you'd like to also enroll in autopay, please choose "Set Up Autopay" within the "Pay Tally" section. If you'd like to schedule a payment in advance, please contact us at (866) 50-TALLY or support@meettally.com and we'd be happy to help schedule this for you!

I made a payment to my card in-app with my linked bank account. Why hasn't my payment reflected in my balance yet?

When you make a payment from your checking account to your credit card in the Tally app, we show you an estimated date of payment arrival. This is usually four to six (4-6) business days later because we must wait for the bank to confirm the payment before we can send the payment to your card. If you need your payment to arrive sooner, we recommend paying the credit card issuer directly.

Tally has made a payment to my credit card, but I don't see it posted to my account.

Payments that Tally makes from your line of credit generally take two to three (2-3) business days before they’re reflected in your credit card account.

Why do I need Tally if I pay off my cards in full each month?

You can still add your cards to the Tally app and you’ll have the benefit of easy, consolidated credit card management. With a Tally line of credit, you’re also automatically enrolled in Tally’s Late Fee Protection, where you can enjoy the freedom from having to worry about late fees.

What if I don’t always carry a balance on a card and don’t get charged interest?

Congrats on maintaining strong payment habits! Credit card issuers usually won’t charge you interest as long as you pay your statement balance in full every month. If you always pay your balance off in full, we recommend setting these cards to “You Pay” and toggling off Tally’s Late Fee Protection. On the other hand, if you know you won’t be able to pay off your statement balance in full, be sure to set your card to “Tally Pays” and we’ll take care of your payments.

How do I cancel a payment Tally made to one of my cards?

Payments made to your cards by Tally can be canceled by 5pm P.T the same day they are scheduled. Please email our team: support@meettally.com or call us at (866) 50-TALLY and we'd be happy to help!

How do I cancel a payment made to Tally?

Payments made to Tally can be canceled by 5pm P.T the same day they are scheduled. If a payment is scheduled after 5pm P.T. we have until 5 pm P.T the following business day to cancel this payment. Please email our team: support@meettally.com or call us at (866) 50- TALLY and we'd be happy to help!

How do I stop Tally from paying my card?

To switch a card from “Tally Pays” to “You Pay,” please access the app and click on your card in the “Cards” tab. Then, select "Settings” in the top right-hand corner, choose the “You Pay” option, and toggle off Late Fee Protection.

How do I make my monthly payments to Tally?

We'll send an email reminder each month that your statements are available in-app with your minimum amount due. You can pay anytime directly in the Tally app from your linked checking account. All payments are due by 5 p.m. Pacific Standard Time on your due date.

When does Tally make payments to my cards?

We send payments at least two (2) business days before your card’s due date to ensure payments arrive on time.

What if I have a promotional rate on my card?

When your card has a promo rate that's lower than the Tally rate, Tally won't use your credit line to pay your principal balance, but we’ll still cover the minimum due with Late Fee Protection enabled. Please make sure the Promo Tracker is turned on for this card under your card’s settings. If you forgot to tell us your card has a promo and you see that we plan on making a payment to this card, please contact us before 5 p.m. Pacific Standard Time of the same day. Call (866) 50-TALLY or email support@meettally.com. Like any other card, you can still consolidate your promo rate cards with Tally. We'll help you roll up your monthly payments into one single bill.

What if my Tally line of credit doesn’t cover all my card balances?

As you pay Tally back and clear up enough of your Tally credit line, our algorithm determines what the optimal amount is for payment on all your cards to help save you the most on interest and fees. Our goal at Tally is to let you focus on your debt-free goals while Tally does the hard work.

If I’ve already used my entire Tally credit line, will Tally still pay my card?

As long as you keep your account in good standing, Tally advances you money to pay at least the minimum due to all your cards. All we ask is that you pay back these advances by your next Tally due date. This way, you only need on paying Tally back once a month.

My credit card is set to autopay. Why is Tally still making payments?

It sounds like Late Fee Protection is currently enabled for this card. With this enabled, Tally scans your account a few business days prior to your card's due date to make sure the minimum amount due for the card is paid. If not, a payment will be triggered to protect your card from getting any late fees. If you have autopay, we recommend changing your autopay date to 7 business days before your statement due date to avoid a double payment. Alternatively, you can toggle-off Late Fee Protection in-app.

Should I turn off autopay with my credit card?

For any card set to "Tally Pays," you'll need to turn off the autopay feature with your credit card issuer. Going forward, Tally will take care of the payments to these cards directly. If you have any cards set to "You Pay," you can keep the autopay feature on with those credit card issuers, but please make sure to disable Tally’s Late Fee Protection.

Will you still pay my credit cards if I stop paying Tally?

If you fall behind in your payments to Tally, you will need to self-manage payments to your cards. Please note that you will still be obligated to repay any amount owed to Tally, and will continue to be charged interest until your balance is paid off completely.

What if I can’t pay my Tally bill?

Our team is always happy to reschedule a payment for a later date for you. We also have a Payments team that can work with you and potentially offer lower payment plan options instead. Please contact us at (866) 50-TALLY or support@meettally.com. Please note, in the event you cannot make your payments to Tally, we will no longer be able to pay your cards for you, so you’ll have to manage them on your own until you get back on track with Tally. See more on our Terms and Conditions page.

How else can I ensure my card payments go smoothly?

Please ensure your cards are linked in-app so we can continue managing payments to your cards for you. We'll also notify you via email if a card becomes de-linked. If any of your contact information or bank information changes, please contact us at (866) 50-TALLY or support@meettally.com.

Tally+ Express Membership

What’s included with a Tally+ Express membership?

For steeper discounts and access to a larger credit line, you can choose Tally+ Express membership. With Express, you get discount credits applied to your Tally principal balance each month. After 12 months of consecutive credits, your effective APR gets lowered by an average of 4%. To maintain your Express discount, members need to pay at least the minimum on time.

What's my APR with the Tally+ Express membership?

We created Tally+ Express to help members get access to a larger credit line and a discount program that effectively lowers your APR. This maximizes your interest savings capacity. Once you’re a member, you’ll always be able to see your effective APR after our discounts, right on your 'Accounts' tab.

How is my membership renewed?

Your Express membership is automatically renewed each year based on the date you join. Contact our support team anytime to stop autorenewal.

Can I switch between Tally+ and Tally+ Express membership levels?

Yes, you can switch from Tally+ Express to Tally+ on the anniversary of joining the program. You can also ask our support team to stop your Express membership renewal at any time. Please contact us at (866) 50-TALLY or support@meettally.com.

How does the Tally+ Express discount program work?

To get the discount, just pay at least the Tally minimum on time each month. Your discount is then automatically applied as a credit to your Tally principal balance. Keep it up and after 12 months of credits, your effective interest rate for the year would be the rate shown as "APR after discount".

Do I need to pay the annual fee upfront?

Your Tally+ Express annual fee is prepaid from your credit line, so there's no upfront cost. You pay back part of the fee each month.

Can I opt out of the Express program after a year?

Yes, you can ask our support team to stop your Express membership renewal. Please contact us at (866) 50-TALLY or support@meettally.com.

How am I saving more money if I'm paying an annual fee?

When you reach our credit line offer screen, you'll be able to compare our estimated interest savings between the Express and the standard credit lines. The Express membership fee gives you access to a higher credit line in addition to effectively lowering your interest rate. This can make it the smarter choice for many members, as the benefits can outweigh the costs.

Still have questions?

We're here to help.

Contact Tally Customer Support Team
Contact our Member Success Team

Our Member Success team is available Monday-Friday 8 a.m. to 5 p.m. PT.

The best and fastest way to reach us is by emailing us at support@meettally.com.

The Tally Blog

Got burning financial questions keeping you up at night? Check out our blog for helpful tips and insights on credit, debt, smart saving and spending, financial news, and more.

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